Privacy Policy

KOBEX Co., Ltd. (hereinafter referred to as "the company") has established the following privacy policy (hereinafter referred to as "this policy") regarding the handling of users' personal information in the services provided on this website (hereinafter referred to as "this service").

Article 1 (Personal Information)

"Personal Information" refers to "personal information" as defined in the Personal Information Protection Act, which is information about a living individual that can identify a specific individual based on the name, date of birth, address, telephone number, contact information, and other descriptions contained in the information. Also data related to appearance, fingerprints, voiceprints, and information that can identify a specific individual from the information alone, such as the insurer number on a health insurance card (personal identification information).

Article 2 (Method of Collecting Personal Information)

When a user registers for use, the company may ask for personal information such as name, date of birth, address, telephone number, email address, bank account number, credit card number, driver's license number, etc. In addition, the company may collect information regarding transaction records and payments made between the user and our business partners, etc., including the user's personal information from our business partners (including information providers, advertisers, advertisement distributors, etc., hereinafter referred to as "business partners").

Article 3 (Purposes of Collecting and Using Personal Information)

The purposes for which we collect and use personal information are as follows:

1. 3.1. To provide and operate the company's services
2. 3.2. To respond to inquiries from users (including identification of the user)
3. 3.3. To send emails about new features, updates, campaigns, etc., of the service the user is using, as well as information about other services provided by the company.
4. 3.4. To contact the user as necessary regarding maintenance, important notices, etc.
5. 3.5. To identify users who have violated the Terms of Use or who intend to use the service for fraudulent or improper purposes, and to refuse their use of the service.
6. 3.6. To allow users to view, change, or delete their own registered information, and to view their usage status.
7. 3.7. To charge users for paid services
8. 3.8. Purposes incidental to the above purposes of use

Article 4 (Change of Purpose of Use)

1. 4.1. The company shall change the purpose of use of personal information only when it is reasonably recognized that the purpose of use is related to the purpose before the change.
2. 4.2. In the event of a change in the purpose of use, the changed purpose shall be notified to the user or announced on this website by the method prescribed by the company.

Article 5 (Provision of Personal Information to Third Parties)

1. 5.1. Except in the following cases, the company will not provide personal information to a third party without the prior consent of the user. However, this excludes cases permitted by the Personal Information Protection Act and other laws and regulations.
   1. 5.1.1. When it is necessary to protect the life, body, or property of a person and it is difficult to obtain the consent of the person.
   2. 5.1.2. Cases in which the provision of personal information is especially necessary for improving public health or the promotion of healthy child development, and in which it is difficult to obtain the consent of the person concerned.
   3. 5.1.3. When it is necessary to cooperate with a national agency, a local government, or an individual or entity entrusted by either of the foregoing in executing the affairs prescribed by laws and regulations, and obtaining the consent of the person is likely to impede with the execution of the affairs.
   4. 5.1.4. When the following matters have been notified or announced in advance and the company has notified the Personal Information Protection Commission:
      1. 5.1.4.1 The purpose of use includes provision to a third party
      2. 5.1.4.2 Items of data to be provided to third parties
      3. 5.1.4.3 Means or method of provision to third parties
      4. 5.1.4.4 To cease providing personal information to third parties at the request of the individual
      5. 5.1.4.5 The method of accepting the request of the person in question
2. 5.2. Notwithstanding the provisions of the preceding paragraph, in the following cases, the recipient of the information shall not be considered a third party.
   1. 5.2.1 When the company outsources all or part of the handling of personal information to a third party within the scope necessary to achieve the purpose of use.
   2. 5.2.2 When personal information is provided as a result of business succession due to a merger or other reasons.
   3. 5.2.3 When personal information is used jointly with a specific person, and the person is notified in advance of the fact, the items of personal information to be used jointly, the scope of the people using the information jointly, the purpose of use by the people using the information, and the name or title of the person responsible for managing the personal information.

Article 6 (Disclosure of Personal Information)

1. 6.1. When the disclosure of personal information is requested by the individual, the company will disclose it to the individual without delay. However, if disclosure would fall under any of the following, the company may not disclose all or part of the information, and will notify the individual without delay if it decides not to disclose the information. A fee of 1,000 JPY will be charged for each disclosure of personal information.
   1. 6.1.1 When there is a risk of harm to the life, body, property or other rights or interests of the individual or a third party.
   2. 6.1.2 When there is a risk of causing significant disruption to the proper conduct of the company's business
   3. 6.1.3 When it would violate other laws or regulations
2. 6.2 Notwithstanding the provisions of the preceding paragraph, in principle, the company will not disclose information other than personal information, such as historical information and characteristic information

Article 7 (Correction and Deletion of Personal Information)

1. 7.1 If a user believes that the personal information held by the company is incorrect, the user may request that the company correct, add, or delete the personal information (hereinafter referred to as "corrections, etc") in accordance with the procedures established by the company
2. 7.2 If the company receives a request from a user as described in the preceding paragraph and determines it necessary to comply with the request, the company shall correct the personal information without delay
3. 7.3 When the company has made any corrections, etc. pursuant to the provisions of the preceding paragraph, or when it has decided not to make any corrections, etc., the company shall notify the user without delay

Article 8 (Suspension of use of Personal Information, etc.)

1. 8.1 If the company is requested by an individual to suspend or delete (hereinafter referred to as "suspension of use, etc") the individual's personal information because the information is being handled beyond the scope of the intended purpose of use or has been obtained by wrongful means, the company will conduct the necessary investigation without delay.
2. 8.2 If the company determine that it is necessary to comply with the request based on the results of the investigation under the preceding paragraph, the company will suspend the use of the personal information without delay
3. 8.3 If the company suspends the use of the personal information pursuant to the provisions of the preceding paragraph, or if the company has decided not to suspend the use of the personal information, the company will notify the user without delay
4. 8.4 Notwithstanding the preceding two paragraphs, in cases where it is difficult to suspend the use of personal information, such as when there is a substantial cost or difficulty to implement, and alternative measures necessary to protect the rights and interests of the user can be taken, such alternative measures shall be taken

Article 9 (Changes to Privacy Policy)

1. 9.1 The content of this policy may be changed without notice to users, except as otherwise specified by laws, regulations, or stipulated in this policy
2. 9.2 Unless otherwise specified by the company, the revised privacy policy shall take effect from the time it is posted on this website

Article 10 (Inquiries)

For inquiries regarding this policy, please contact the following:

Address: 4-2-12 Minatojima Minamimachi, Chuo-ku, Kobe 650-0047, Japan
Company Name: KOBEX Co., Ltd.
Representative Director: Keiichi Matsubara
Department: Sales and Technology Department
Email：sales@kobex.co.jp